Frequently Asked Questions
Everything you need to know about bringing Freddie into your home.
What is the typical delivery timeframe for furniture?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a return policy for home decor items?
Yes, we offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
At Freddie, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture match your space perfectly.
Do you provide assembly services?
Many of our items arrive fully assembled. For products requiring assembly, we offer an optional 'Pro-Assembly' add-on at checkout through our national service partners.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.